Support and Maintenance

PG Solutions customer support is set up to respond to your short and long-term needs. We are committed to service excellence and maintaining lasting partnerships with our customers. We will continue to improve our products and services and evolve at the same pace as your business.

See for yourself why our customer service team is the best in the industry.

Support

• Customer Portal : The easiest fastest way to contact to us. It's 100% secure and can be accessed 24/7. Here is what it allows you to do:
  • Customized user profile
  • Online support requests
  • Support requests history
  • Download centre
  • Seminars subscriptions and training requests
  • Forms ordering
  • And much more!
• Toll Free Line - Free access to our technical support centers.
• Remote access - Members of our support team can provide remote troubleshooting services.
• Correction of software defects - Includes all product corrections.
• Updates - Includes add-ons and extensions.
• eTraining : Learn without travelling! Connect with us using only your computer and get better at using our software.

Maintenance

Constantly Evolving

Your maintenance agreement include product updates and changes made to meet legislative requirements.

Hassle Free Maintenance

Our Maintenance Team strives to ensure that updates are installed without affecting your productivity. Before we send out a new version, the new features are tested to ensure they won't affect your environment.